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Field Service Operations Team Leader - Dordrecht, Netherlands

Field Service Operations Team Leader - Dordrecht, Netherlands
Leap29 are working with a leading international food processing and packaging company, our client has an exciting opportunity for a Field Service Operations Team Leader to join them in Dordrecht and support a team of Field Service Engineers across the Benelux region.
In this role you will be responsible for the execution of field service activities, resource management and competence development of engineers. You will work in close cooperation with customers, area manager, planning and sales teams with a focus on customer and employee satisfaction.
Responsibilities:
•Manage a team of approx. 15 Service Engineers
•Manage and develop personnel in line with global processes and tools
•Drive competence development for your team
•Educate, coach, support and share experience with colleagues and customers
•Drive for employee engagement, employee satisfaction, technical improvements, high performance and utilisation
•Manage resources with regards to individual and team performance in accordance with set targets
•Lead Issue Resolution (management and escalation) to ensure timely and quality resolution to the satisfaction of the customer. In case of service quality issue, support with analysis, action plan and regular communication to stakeholders.
•Collaborate with central planning and Key Account teams to secure the optimal planning of resources.

Qualifications:
•Technical/engineering education, preferably at University level
•Remote people management experience is a must
•Good understanding of mechanics, electrics, and automation
•Good understanding of World Class Manufacturing is an asset
•A good understanding of service business, service products and customers' needs
•Excellent negotiation skill and informal authority to motivate and influence people at all levels
•Fluency in Dutch and good English command both verbal and written is a must
•Willingness to travel 2 to 3 days a week

For more information on the position please do not hesitate to contact me.



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